Frequently asked questions
Do you have questions regarding the hotel or our service? Then you are at the right place!


Here you will find the answers to frequently asked questions about the Alpenhof Murnau.

Plan your stay

You are welcome to find the link to our booking section: Alpenhof Murnau (onepagebooking.com). 
The prices shown here correspond to the identical prices communicated by our reservation department.

Our room rates are per night/room and include the statutory VAT. Depending on the season and occupancy, the overnight rates may vary.

 

 

Cancellation conditions

Cancellation of hotel rooms free of charge is possible up to 14 days before arrival. In case of cancellation after this date or early departure, we reserve the right to charge up to 90% of the total price.

  • up to 14 days before arrival: cancellation free of charge
  • 13th - 8th day before arrival: per night 50% of the room rate
  • 7th - 4th day before arrival: per night 70% of the room rate
  • from the 3rd day before arrival: per night 90% of the room rate
  • early departure: per night 90% of the room rate
  • no-show: per night 90% of the room rate

We would like to point out that for bookings of 10 rooms or more, other booking and cancellation conditions apply, which we will be happy to send you on request.

Early bird rate:
Cancellation free of charge or change of booking is not possible. Payment of the total price for the stay becomes binding from the moment of booking and can not be canceled.

 

 

Current and upcoming price specials, offers or retreats can be found on following link: Alpenhof Murnau: Offers | Alpenhof Murnau (alpenhof-murnau.com)
To go directly to our booking platform you may follow: Alpenhof Murnau (onepagebooking.com)

With our early bird rate you may save 10% on the available best price, with a minimum stay of 2 nights – important to note is a cancellation or change of booking is not possible anymore. Further, payment of the total price for the stay is required upon booking to guarantee the reservation.

Children in parents' room up to and including 2 years free of charge | 3-11 years € 55.00 per night/child | from 12 years € 70.00 per night/child.
An extra bedding is possible due to high-quality sleeping couches (1,40 x 2,00 m). Available in almost all rooms they guarantee a very good sleeping comfort.

Yes, there is. However, as our house only carries a limited number of barrier-free/wheelchair-accessible rooms, please let us know in advance to check availabilities.

Yes, most of our rooms are suitable for allergy sufferers. You are welcome to discover our Panorama room category here, which is equipped with parquet flooring.For further details, please contact us directly via Messenger, by email at: reservierung@alpenhof-murnau.com or by phone: +49 8841 4910

Your four-legged friends are very welcome. All year round, you will find extensive walking and nature trails directly at the hotel to discover new sniffing routes.
We are happy to provide a treatment consisting of a food bowl, blanket and treat in your room on the day of your arrival.
In addition, a filled food bowl and water are available at the hotel entrance.
Price € 30,00 for one pet per night/room
Price € 55,00 for two pets per night/room

Further information can be found here.

Included services: Alpenhof Murnau: Your inclusive services (alpenhof-murnau.com)

Please find enclosed our bank details, please state your booking reference number or name of guest arriving in order to allocate the payment to the respective reservation.

IBAN: DE41 7032 2192 0004 6100 75

SWIFT / BIC: HYVE DEMM 664

 

Your arrival is imminent

The hotel is located on the outskirts of murnau directly adjacent to the murnauer moos nature reserve.
Here you will find contact & directions to our hotel.

Certainly we are happy to arrange your arrival|departure transfer from|to Murnau train station free of charge, kindly share your arrival|departure time accordingly until one day before.

If you´d like us to arrange a private shuttle from Munich Airport please share your flight details and we will check the availabilitie with our partner accordingly.

Hotel Alpenhof Murnau - Munich Airport:

  • 295,00 Euro (1-2 persons)
  • 300,00 Euro (3-7 persons)

Hotel Alpenhof Murnau - Munich main station

  • 240,00 Euro (1-2 persons)
  • 260,00 Euro (3-7 persons)

The nearest train station is about 5 minutes by car from our hotel and is located in Seehauser Straße in Murnau.
The nearest airport is in Munich and is about 1 hour 30 minutes by car from our hotel.

By using a guest card, you will also receive a reduction for public transport. Our reception team will assist you for further questions on premise.

Parking space on the hotel premises € 15.00 per night/space.
Please use the courtyard only for loading and unloading.

This is not necessary as there are enough parking spaces at the hotel. 

E-cars can be charged at the hotel's own charging stations. We will charge 15 euros per charging process at our e-charging stations.
Facts: Manufacturer Tesla, voltage 400 volts, average charging time 3-4 hours (from 30% to 100%).

Please note that we have only limited availabilites on our hotel ground, therefore we kindly ask you to get in touch with us to check.

Please contact us to add a table reservation to our breakfast buffet on the day of arrival, the surcharge is at € 31 per person/day.

Our reception is staffed 24 hours a day, so late evening arrivals are also possible. If you arrive after midnight, please let us know in advance.

The garantueed room availability is given by 4 p.m. on your arrival day, for the departure we kindly ask you to vacate the room by 11 a.m.. Certainly you may use our SPA & Wellness area on both days, the opening hours are available here.

If you arrive before the regular check-in time, you are welcome to proceed the registration and leave your luggage at our reception. We do our best to have all rooms ready as soon as possible, in the meantime you may use our SPA & Wellness area free of charge.

 

On the departure day you may also leave your luggage at our reception and use our SPA & Wellness area during the applicable opening hours.

 

Yes, in order to use our laundry service we have placed a seperate Laundry bag and the relevant form, which gives further insight in prices and handling.

Yes, wifi is available free of charge throughout the hotel premises.

Certainly you may borrow a babyphone at our hotel, our reception team looks forward assisting you. Please note that devices are limited, therefor subject to availability.

Make your stay extraordinary

Active

For overnight guests we do have a bike rental available on premise, all prices and further details are available here: Alpenhof Murnau: Bike, E-Bikes & MTB Rental | Alpenhof Murnau (alpenhof-murnau.com)
 

We do have a seperate and lockable bicycle room our hotel garage. If you bring your e-bike/s with you, we kindly ask you to bring the corresponding charging cables and charge the batteries in your room.

We have put together a selection with recommendations for you, these can be found at: Alpenhof Murnau: Experience active Bavaria | Alpenhof Murnau (alpenhof-murnau.com)

We do have an extensive experience program, which is free of charge for overnight guests. All availabilities are online, you may register with your booking number for the preferred courses or adventures on attached link: Alpenhof Murnau: Adventure programme (alpenhof-murnau.com)

Some selected yoga courses are part of our experience program, further information is available on following link:
Alpenhof Murnau: Adventure programme (alpenhof-murnau.com)

If you prefer some special timings or a private course you can certainly request a private yoga session *upon availability. The request for private yoga is available on attached link: Private Yoga - Alpenhof Murnau (giggle.tips)

Having your personal guide to explore the surrounding nature of the area „Das Blaue Land“? With pleasure we assist you to check availabilities of our local guide Moni – attached you may find further information: Private Guide Moni

Surely there is, we have put together our golf partners: Alpenhof Murnau: Your Golf Holiday in Bavaria (alpenhof-murnau.com)
By stating your handicap and your home club, we will be happy to check preferred tee times for you.

We do have some sledges available for free rental at our reception desk.

Culinary

We do have one restaurant called „Murnauer Reiter“ with various sections. Here you may find further insights.

  • Breakfast: 7am to 10:30am
  • Lunch: 12am to 5pm
  • Dinner: 6pm to 10:00pm

Our Roots Bar has some chosen dishes available until 10 p.m., if you rather look for room service, you may find our actual menu here.

Guests without a prebooked overnight stay are also welcome to our restaurant having made a table reservation in advance (upon availability).

We do have a kids menu for the smaller appetite – an insight in the current menu is available here.

Please notify us in advance or on arrival when having any dietary requirements or intolerances, so that we can take necessary action accordingly.

Certainly we may also accomodate your vegan/vegetarian preferences and kindly ask to inform us in advance.

The Roots Bar spoils you daily from 5 pm with small snacks and delicious drinks.

Wellness & Spa

You are welcome to read the spa etiquette here in our wellness brochure.

You are welcome to read the spa etiquette here in our wellness brochure.

Our wellness team is committed to putting your relaxation first during your stay.
Here you will find our wide range of offers for your personal wellness time: Alpenhof Murnau: SPA treatment in the wellness hotel | Alpenhof Murnau (alpenhof-murnau.com)

In the wellness area you will find three outdoor saunas, one indoor sauna, two steam baths and various relaxation areas. You can find more information here.

Our indoor pool with integrated whirlpool has a temperature of 30°C. In the outdoor area you will find our heated outdoor pool with 26°C, as well as our hot pool with 34°C. 
Here you can find more information about our bathing area.

You will find a wellness bag in your room, which contains bathrobes, towels and hotel slippers. In addition, you will find towels in the changing rooms of the wellness area.

Yes, we offer bathrobes for 0-12 months babies. The kids bathrobes start from size 92 and go up to size 152.

Surprise your loved ones

We do have an extensive variety of gift vouchers available in our online shop, please follow the attached link: Gift vouchers for your loved ones (alpenhof-murnau.com)

You may have a look at our online shop and be amazed at the variety to aquire memories of our hotel, the region and some further highlights: Alpenhof Murnau Online Store (alpenhof-murnau.shop)

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